A big thanks to Shure!
Monday, February 23rd, 2009
Doesn’t it feel awesome when all of this just works? I’ve shared stories here and there about my disappointment with various companies and the way I’ve been (mis)handled as a customer. This time I want to turn the tables though and send a big thanks out to Shure!
Now, I’m no audiophile, but I did find out around the time I got my first iPod that apparently I have weird ears. For whatever reason, finding a pair of headphones that fit my ears well is terribly difficult. My search eventually ended a while back in a pair of Shure E2c’s (their “low” end model for about $100. Believe me, I never wanted to spend $100 on headphones, but once I got them I was completely sold.
Fast-forward to my iPhone purchase, and I found myself looking for a replacement headphone that had the advantage of an inline mic and button for use with the phone. I went straight back to sure and purcahsed a pair of SE210’s (at a substantial discount from an online retailer). Despite my excitement when they arrived, I spent a good 6 months wrestling with every combination of fit sleeve workaround that I could think, but I just couldn’t get them to fit the same way my old Shure’s did. They were constantly sliding out of my ears.
In looking for yet-another replacement, I emailed sure with a question about another product. A customer service rep. named Jim answered my question, informing me that this particular headphone didn’t meet my needs. The conversation, however, continued and I explained my disatisfaction with my new Shure’s. To make a long story short, Jim was nice enough to accept my 6-month old headphones in exchange for a different model that fits my needs perfectly! (I would have purchased them originally had I noticed them on the Shure site, but I digress…)
So, here’s a huge thank you to Jim and Shure’s customer service for makin’ me a happy camper!
